Return and Refund Policy

Thank you for your purchase. We hope you are happy with it. However, if for any reason you are not completely satisfied, you may return it. See below for more information about our returns policy.

RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as when received and undamaged.

RETURNS PROCESS
To return a product, please contact customer service to obtain the return address. Once you have received the address, place the product in its original packaging and [include the proof of purchase].

In some cases, return postage is free. If you return an item and the reason for the return is not due to a manufacturing defect, return postage will be free.Aurora001a.com In the event of an error, the cost of return postage will be deducted from your refund.

REFUNDS
Once we have received your return and inspected the condition of the item, we will process your return or exchange. Please allow at least 14 days from receipt of the item for your return or exchange to be processed. The refund may take 1 to 2 billing cycles to appear on your credit card statement, depending on your card issuer. We will send you an email notification once your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

· perishable goods

· close friends

· gift cards

· custom items

· digital products

For faulty or damaged products, please contact us using the details below to request a refund or exchange.

QUESTIONS

If you have any questions about our returns policy, please contact us at [insert email address here]. Support Centre

NOTE

If the return is initiated by the customer, they will be responsible for the delivery charge. The specific amount of this fee will depend on the chosen carrier.

If, through our fault, the products received are damaged or incorrect, the consumer will not be required to bear the cost of shipping for this reason.