Contact us

Do you have any questions, comments or need further information?

Can’t find the answer to your question on any of our information pages, or is something still unclear? Please email us at help@Aurora001a.com. Please include your name, telephone number and the town or city where you live. If you require after-sales assistance, please include photos of the product.

Customer Service - Opening hours:
Monday to Friday, 9am to 5pm.
Saturday, 10 am to 6 pm.
Closed on Sundays.

Frequently asked questions:
Q: How long will it take to receive my parcel?
A: Please note that it takes us 3 to 7 days, on average, to process your order before dispatch. Rest assured, we are doing everything we can to ensure you receive your order as quickly as possible! Once dispatched, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please also bear in mind that public holidays may affect delivery times.
Q: What is the company’s returns policy?
A: Once we have received your return and inspected the condition of the item, we will process your return or exchange. Please allow at least 14 days from receipt of the item for your return or exchange to be processed.
Q: How can I contact you regarding my order?
A: You can contact us by email at help@Aurora001a.com, or by using the form on this page.